Landlord info

FAQs

Why should I have my property managed?

Having your property managed by a professional takes the pressure off and allows you to relax and own an investment stress free. Let us worry about the maintenance on a Friday evening of a long weekend or rent arrears because your tenant has lost their job. It can be very difficult for a private landlord to be objective about things when they develop a relationship with the tenant… with us it is business and we are able to deal with it in a professional manner with your best interests at heart.

What types of tenancies are there?

There are fixed term tenancies and periodic tenancies.

Fixed Term Tenancies

Fixed term tenancies are fixed for a certain period, usually 6 or 12 months. They can also be signed up to be renewed at the busiest renting periods so they will become available at peak seasons. In a fixed term, tenants cannot give notice to vacate but can ask to be released early if they have special circumstances – It is rare that the tenancy tribunal will award an early release.

Periodic Tenancies

Periodic tenancies are on a month by month basis and tenants can give 21 days written notice at any time. Landlord can give tenants 42 days written notice if they wish to use the property for themselves or a family member. They can also give 90 days notice without specifying a reason.

How long will it take to find a tenant for my property?

This will depend on various factors; Time of year, property condition and presentation and also the amount of access we have for viewings etc. We do run open homes as this can be advantageous, however we do pride ourselves on being available at our clients’ convenience. We always have very low vacancy rates as we begin to show our properties as soon as our tenants give notice, unlike other companies who wait until they have vacated. We always aim to reduce downtime between tenancies.

When & how do I get paid?

We have the ability to pay our landlords once a month, twice a month or weekly. This is often helpful when fitting in with mortgage payments. You’ll be paid by internet banking. This occurs on the 1st working day of each month unless another arrangement has been made for multiple payments.

I currently manage my property myself and my tenant has stopped paying their rent. How can you help?

Firstly we would take over management of the property immediately. We would need evidence of their rent payments.

(This can be as simple as your bank statements). Depending how much they were in arrears, we would either send them a 14 day breach notice or make an application to the Tenancy Tribunal to have the tenancy terminated and get a money order for debt collection.

What if my tenant doesn’t pay their rent?

We have a very strict zero tolerance for arrears policy in place at Ray White Parnell.

We also have login codes for both landlords and tenants allowing access to accounts. This enables landlords to see all rent payments made by tenants and monthly payments direct to them.

What if my tenant damages my property?

There will always be a certain amount of wear and tear on a property but deliberate damage or anything beyond fair wear and tear should be made good by the tenant or claimed from their bond when they are vacating. This is why routine inspections are so important during tenancies. They allows the property manager to assess the condition of the property and report any irregularities.  This also enables the property manager to have evidence should they require it for a tribunal application if unresolved with the tenant.

How often do you inspect my property?

We recommend 3 monthly inspections, however we’re also happy to work on a 6 monthly basis. We find that a lot can change within 6 months so three is usually best.  We’ll photograph any maintenance issues that we feel require some attention or perhaps needs to be monitored for future maintenance. Records of these are kept on file for our reference and when necessary, emailed to you along with a detailed inspection report.

What type of insurance do I need?

We recommend that you speak to your existing insurance company and inform them that your property is now a rental. We inform tenants that it’s their responsibility to have full contents insurance.

How often can I increase the rent?

According to the Residential Tenancies Act, the rent cannot be increased more than once every 180 days during a tenancy with a 60 day notice period.