Tenant info/faqs

The Vacating Process

So you’ve decided to move on from your rental property. We know it can be a stressful time, especially when there’s confusion around the process and your obligations regarding bond.

How much notice do I give?

If you are in a periodic tenancy you must give 21 days written notice either via email or post – please use our Notice to vacate form.

If you are in a fixed term tenancy you may only give notice at the end of the term as stated in your agreement.  If you don’t wish to renew the tenancy you must inform our office at least 21 days prior to the expiration of the lease, again please use our Notice to vacate form.

If you‘re in a fixed term tenancy and wish to vacate early, an application for release must be completed. This will then be forwarded to the landlord for consideration. This will incur a small fee. Please contact your property manager direct to discuss.

What happens next?

Once you’ve given your required notice, you will receive a statement from your property manager with the exact amount of rent due up to your vacate date. This figure will take into account all rent payments you have made throughout your tenancy and calculate to the day regardless of the day you normally pay your rent on.

Your property manager will then contact the owner of the property to confirm that they wish to re-rent the property. If they’re happy to proceed then future arrangements can be made.

They will then book a final water reading for the last day of your tenancy (if applicable). You’re advised to take a final power and gas reading yourself and contact your provider to close the account.

On your final day you’re required to hand all keys and remotes back to our office by midday.

Final Inspection

A final inspection will be carried out to assess the condition of the property upon your vacation. By this stage you will have received a detailed guide of what is expected of you before you vacate. It is advised that you use this to ensure there are no problems releasing your bond.

How do I get my bond back?

Once the final inspection has been carried out and all is well with the property, your property manager will require your signature on the bond refund form. (It’s a good idea to include this when returning your keys.)

This will be completed with your signature and bank details and sent off to The Department of Building and Housing.

Once processed, your bond will be deposited into your bank account – this normally takes 3-5 working days. Failing this, call them directly on 0800 737 666.

Please refer to our video for further guidance (video to follow) or simply download the getting your bond backform for a more detailed list of cleaning requirements. You can also download a bond refund form here.

Vacating Notification Form


Tenant Details

Property Details

Vacating Details