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Tenant info/faqs

The Vacating Process

So you’ve decided to move on from your rental property. We know it can be a stressful time, especially when there’s confusion around the process and your obligations regarding the bond.

How much notice do I give?

This depends on the type of Tenancy you have.

Please head to the Tenancy Services website for more info: Please click here…

You can also contact your property manager directly to discuss.

What happens next?

Once you’ve given your required notice, you will receive a statement from your property manager with the exact amount of rent due up to your vacate date. This figure will take into account all rent payments you have made throughout your tenancy and calculate to the day regardless of the day you normally pay your rent on.

Your property manager will then contact the property owner to confirm that they wish to re-rent the property. If they’re happy to proceed, then future arrangements can be made.

They will then book a final water reading for the last day of your tenancy (if applicable). You’re advised to take a final power and gas reading yourself and contact your provider to close the account.

On your final day, you’re required to hand all keys and remotes back to our office by midday.

Final Inspection

A final inspection will be carried out to assess the condition of the property upon your vacation. By this stage, you will have received a detailed guide of what is expected of you before you vacate. It is advised that you use this to ensure there are no problems releasing your bond.

How do I get my bond back?

Once the final inspection has been carried out, and all is well with the property, your property manager will require your signature on the bond refund form. (It’s a good idea to include this when returning your keys.)

This will be completed with your signature and bank details and sent off to The Department of Building and Housing.

Once processed, your bond will be deposited into your bank account – this normally takes 3-5 working days. Failing this, call them directly on 0800 737 666.

Please head to Tenancy Services for all Forms and Resources: Please click here..

Vacating Notification Form


Renter Details

Property Details

Vacating Details